Privacy Policy

Last updated: 25 September 2026

Biometric Time Solutions (BTS) respects your privacy. This policy explains how we handle personal information when you visit our website, contact us, or request support. It applies to this website and its online forms. A separate agreement or notice may apply to services supplied to a business customer.

1. Information we collect

When you submit a contact or support form, we receive the details you enter, such as your name, email address, telephone number, company, location, product details and message. If you contact us by phone, email or WhatsApp, we receive the information you provide in that conversation. Our website may also record technical information such as your IP address, browser, device and pages visited.

Please avoid sending biometric records, identity documents, passwords or other sensitive information through a general website form unless we specifically request it through a suitable channel.

2. How we use your information

We use this information to respond to enquiries, provide quotations, arrange demonstrations, deliver customer support, operate and protect the website, understand website usage, and meet applicable legal obligations. We may follow up about the products or services you asked us about. You can ask us to stop marketing communications at any time.

3. Cookies and measurement

This website may use cookies and similar technologies to make it work, protect forms from spam, measure visits and understand the results of advertising. Tools configured on the website may include Cloudflare Turnstile and Google services such as Google Tag Manager, Google Analytics or Google Ads conversion tracking. These providers may receive technical information about your visit under their own policies. You can manage cookies through your browser settings; some site functions may then work differently.

4. Sharing and international processing

We may share information with service providers who help us host the website, deliver email, prevent spam, provide support, or measure advertising, where needed for those purposes. We may also disclose information when required by law. Some providers may process information outside South Africa; where this happens, we take steps appropriate to the circumstances to protect it in accordance with applicable law. We do not sell personal information.

5. Keeping information secure and for how long

We use reasonable technical and organisational measures to protect information. We keep it for as long as needed to handle your request, maintain our business records, resolve disputes or comply with legal duties, and then delete or de-identify it when appropriate. No method of transmission or storage is completely secure.

6. Your choices and rights

Subject to applicable law, you may ask whether we hold your personal information, request access to it, ask us to correct or delete inaccurate or unnecessary information, object to certain processing, or withdraw consent where consent is the basis for processing. To make a request, email us at info@biometrictimesolutions.co.za. We may need to verify your identity before responding. You may also raise a concern with South Africa’s Information Regulator.

7. Other websites

Our website may link to third-party sites, including WhatsApp. Their privacy practices are governed by their own notices.

8. Changes and contact

We may update this policy as our website or legal requirements change. The latest version will be posted on this page with a new date. For questions or privacy requests, contact Biometric Time Solutions at info@biometrictimesolutions.co.za or call 087 537 4240.