Get fast assistance with your BTS time, attendance, access-control hardware and workforce software from a responsive South African support team.
Reliable support is essential to keeping your workforce-management solution operating smoothly.
Our team assists with technical troubleshooting, software guidance, hardware support and day-to-day system questions. We help you resolve issues efficiently and make better use of the tools already available to your business.
Get help diagnosing software, reporting and system-configuration questions.
Practical support for biometric readers, access devices and related equipment.
Clear assistance that helps your team use BTS solutions with confidence.
Choose a category and open any question for more information.
Yes. The software is developed in South Africa for South African businesses and workplace requirements.
Yes. The software is highly customisable and can accommodate complex shift rules and operational requirements.
Cloud hosting has become affordable and secure. BTS can provide a comparative quote based on your business and system requirements.
Yes. BTS solutions scale from small businesses to enterprise environments, with pricing structured around your needs and budget.
Yes. Telephone and remote assistance are included with the applicable software licence and support arrangement.
Yes. BTS can arrange an in-person or remote demonstration so that your team can see how the system fits your operation.
Yes. BTS can integrate supported biometric hardware with doors, turnstiles, gates and controlled workplace areas.
Compatible devices can be supplied with battery backup so that the system can continue operating during a power interruption.
Modern visible-light readers are designed to adjust to varying lighting conditions and provide fast, practical identification.
Often, yes. Send BTS the brand and model information and the team will confirm compatibility with the software.
Access frequently used enrolment guides, software manuals and product brochures.
Tell us what’s happening with your biometric hardware, time and attendance software or access control system, and our support team will make sure your request gets to the right person.
Our solutions integrate seamlessly with trusted platforms such as Sage Payroll and PaySpace, helping businesses streamline time, attendance and payroll processing.
Mon–Fri: 8am–5pm
Sat–Sun: Closed
Need biometric time & attendance
or access control?
Send us a WhatsApp.