SUPPORT

At Biometric Time Solutions, we’re committed to providing you with the best support for your time and attendance hardware, systems, Access Control, and clocking in system needs. We understand that efficient and reliable support is crucial to ensuring the seamless operation of your workforce management solutions.

Our dedicated support team is here to assist you every step of the way, from troubleshooting technical issues to helping you maximize the potential of your time and attendance systems. Whether you have questions about our Access Control solutions or need assistance with your clocking in system, we’re just a click or a call away. With our expert support, you can trust that your workforce management tools are in capable hands, allowing you to focus on what matters most—your business.

FAQ

Downloads

 

Contact Support

 

Telephone  
087 537 4240

Email
support@biometrictimesolutions.co.za

Once your call has been logged you will be issued with a ticket number/email confirmation.

AFTER SALES SERVICE AND SUPPORT

 

Our approach to After Sales Service and Support:

  • Our Customer is our number 1 priority. We live by this Mantra which serves as a constant reminder that we will leave no stone unturned to keep our customers happy.
  • The owners are very hands-on and our Customers always have direct access to them at all times.
  • We go above and beyond for our Customers because we enjoy helping them and making them happy.
  • We are very meticulous when it comes to system implementation. A well planned project will be a successful project.
  • We always ensure our Customers make informed decisions. We ensure they understand their decisions by keeping it simple and easy.

SOFTWARE LICENCE & SLA

 

  • The Annual Software License fee includes Telephone and Remote Software Support.
  • Service Level Agreements are available at an extra Fee:
    • Level1:  Guaranteed response time, discounton labour, parts & travel costs.
    • Level2:  Guaranteed response time, bigger discount on labour, parts & travel costs.
    • Level3:  Guaranteed response time, loan clock, even bigger discount on labour, parts and travel costs.

FAQ

SOFTWARE

Yes, it is developed in South Africa for South Africa!

Yes we can. Our software is fully customisable which means we can accommodate extremely complex shift rules.

Cloud hosting has become very affordable and highly secure. We are happy to send you a comparative quote to show you how affordable it is. Contact us for more info.

Our solutions scale from small business to enterpise level. Our pricing models are designed to fit your budget – big or small! Contact us for a quote.

Yes, absolutely! Your Software License Fee includes telephone and remote support.

Our software is used throughout South Africa and across most industries.

Yes, of course! We can come to your offices or we could demo it via a remote meeting. Just send us a Contact and we will book it.

Yes we do! We regard each and every customer as a business partner and our key to success is building relationships with them.

We are regarded as one of the most affordable systems in the market. Pricing is scalable to fit your needs and your budget. Contact us for a quote

We are happy to chat to you, meet with you and give you a demo of our system at no charge. Complete the Contact Us form and we will be in touch!

FAQ

HARDWARE

Our Most Popular Biometric Device is Facial Recognition

No, but developers are focussed on “no touch” technology due to the spread of Covid-19. You may find that in the next few years fingerprint will be phased out.

Yes, we can trigger Doors, Turnstiles, Gates etc. We can also control who has access to what areas.

Each device can be sold with it’s own battery pack.  The device will continue to operate in the event of a power failure.

Facial recognition technology has advanced substantially. In fact we are finding employees adapt easier and quicker to Face ID than Fingerprint

The Latest Face ID readers use visible light technology which allow the sensors to adjust for variable light conditions.

Not necessarily. Pricing for effective Face ID is now on par with Fingerprint Readers.  Contact us for a comparative quote.

Yes, more than likely. Let us know what Brand Hardware you have and we can confirm compatibility with our software.